Terms of sale for Hearing Aid Accessories
These terms and conditions are for Crystal Hearing Limited only. Effective from June 19th 2018.
Our intention is to give honest, professional advice, and to work wholly ethically.
30 day money back guarantee
Your hearing aid accessories are supplied with a 30-day money back guarantee commencing from the date of shipment provided that they are returned to us (in person or by insured post) in their original / as new condition (including packaging) within this period.
The credit return period commences from the date of us ordering the product/s.
If products are ordered incorrectly or for incompatible hearing aids we may charge a small handling fee (less than £10).
All hearing aid accessories are supplied with a 1 or 2 year UK manufacturers warranty as indicated on each of the product purchase web-pages.
The warranty period commences from the date of us or the manufacturer sending out the product/s.
The warranty covers all costs by the manufacturer only for repair of mechanical or physical ‘fault’ within this period.
Liability for damage arising from accidental damage, misuse, water damage, or attempted repair by persons other than those authorised by us or by the manufacturer, are specifically excluded from the warranty, and if occurring may invalidate your warranty. Please contact Crystal Hearing in the first instance of any problems.
Loss & Damage of Accessories
Loss of, or damage to, accessories is not covered by us or the manufacturer.
Clients shall pay for insured posting costs incurred by us to cover against loss of their hearing aid accessories in transit, if their items are not covered by their own insurance.
The above clauses do not affect your statutory rights